We know the outdoors is calling. That’s why we’re working like dogs to get your LUCKY + DOG gear out the door as soon as possible. We strive to process and ship orders within one to two business days. All delivery dates are estimates and are not guaranteed. All free shipping services are provided by USPS. We do offer paid expedited shipping via USPS and UPS. We do not ship on Sundays or on major holidays.
WHEN WILL MY ORDER SHIP?
Keep in mind, all of our collars and leashes are made to order in-house in Austin, Texas. We do not stock inventory for collars and leashes due to the customized nature of most of our orders. Orders are processed on a first come first served basis. This means that if you choose an upgraded shipping option (ie. USPS Priority, UPS 2nd Day Air, etc.), your order will ship via your chosen shipping method once your order has been fulfilled, not from when your order was placed.
Orders placed before 10 a.m. (PT) will normally ship within 3-5 business days (normally within three business days depending on volume). Orders that have collars with customized engraving on them may take an additional business day before they are shipped. From time to time, there may be shipping delays for all orders. In these cases, there is always a shipping popup notification on our website with detailed shipping dates. If you didn't see the popup, standard shipping times indicated above apply.
HOW DO I TRACK MY ORDER?
As soon as your order ships, we'll send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your order by visiting the carrier's website. If you still have questions, feel free to contact us.
DOES LUCKY + DOG SHIP INTERNATIONALLY?
Yes! LUCKY + DOG currently ships to these international destinations:
- United Kingdom
- South Korea
If your country of residence isn’t listed above, please message us and we’ll add your country to our list along with the appropriate shipping charges.
HOW MUCH DOES SHIPPING COST?
We offer free ground shipping & returns anywhere in the USA.
WHAT ARE YOUR SHIPPING HOLIDAYS?
LUCKY + DOG will not ship on the following dates. Please note shipping estimates will begin the following business day.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Day after Thanksgiving
- Christmas (December 22nd - 25th)
- Day after Christmas
I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?
We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed. Learn more about our order return process and if you need additional assistance, please Contact Us.