Where do you ship?
We currently ship to anywhere in the USA and the following countries:
Croatia, France, Germany, Ireland, Italy, Spain, United Kingdom, Brazil, Canada, Mexico, Peru, Denmark, Finland, Greece, Iceland, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland, Egypt, Kenya, Liberia, Libya, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, St. Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Suriname, Uruguay, Venezuela, China, Japan, South Korea, Australia, Philippines, Vietnam
If you don't see your country, shoot us an email and we'll add your country to our list!
How long does shipping take?
All of collars and leashes are made to order in-house in Austin, Texas. We do not stock inventory for collars and leashes. Orders placed before 10 a.m. (PT) will ship within 2 business days (normally within one business day depending on volume). Orders that have collars with customized engraving on them may take an additional business day before they are shipped.
I don't see a certain color or length for sale anywhere on your site. Do you have it for sale?
Unfortunately, the only products we have for sale are all up on the site. If you do not see it for sale, we don’t have any! We always announce new and back-in-stock colors on Instagram, so be sure to follow us @luckyplusdog!
Do you do wholesale orders?
Yes! We have a dedicated website for our wholesale customers. To learn more, go here: Wholesale Accounts
What is your return policy?
If your dog should decide they don't like their gear we have a 30 day return policy. The item must still be in NEW condition. Please visit our Returns page on how to get the process started.
My leash and collar are filthy! Can I wash it?
Yes you can! Most people wash their leash and collar in a garment bag in the washing machine. You could also place your dog gear in a large sock and toss it in the wash. Hang to dry, uncoiled, away from direct sunlight.