We offer free shipping & returns everywhere in the USA! Most personalized orders ship in 3-4 business days!

About Our Lifetime Guarantee

GUARANTEED means we will replace any Lucky + Dog brand pet gear that has been accidentally damaged during normal pet-related activities.

Our guarantee does not cover products which are:

  • Lost
  • Outgrown
  • Simply dirty or stinky
  • Exhibiting normal wear and tear
  • Damaged intentionally or through neglect

We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee.

Upon receiving your request, we will make every attempt to repair your damaged item.  If we cannot repair your item, we will mail an identical replacement of the item within 2-3 business days. If the color or style is retired, we’ll ask you to choose a new one.

No receipt needed. Seriously.

How To Request A Replacement

Include your name, mailing address & e-mail or phone number. Using a padded envelope or small box will ensure your item makes it through the postal service automation. We cannot be responsible for items lost in the mail. We strongly urge you to add tracking to your return package.

Mail To: Lucky + Dog Damaged Returns, 216 Turf Cove, Austin, Texas 78748

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Attention Fi Band customers!

Strong demand for the new Fi Series 3 has created supply chain challenges with suppliers. As a result, we are experiencing shipping delays for the new Fi Series 3 bands. As of 1/5/22 we are currently shipping orders placed on 01/01/23 and later. We are fulfilling orders in the order they were received. We thank you for your patience and will work as quick as we can to get your order fulfilled.

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