Returns
Returns + Exchanges
Not quite right? We'll fix it.
We want you to love your LUCKY + DOG gear. Most unused items can come back for a full refund within 14 days of your order ship date.
Full refund
Return unused items within 14 days of your order ship date for up to a full refund on most items.
Store credit
Returns received after 14 days are refunded as store credit on a digital gift card.
Personalized remakes
Engraved and Mix and Match collars are final sale, but we will remake them in a new size for half the retail price.
How to return your gear
Start your return online. The whole process usually takes two to three weeks from the day you ship it back.
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Try it on indoors
Fit matters. Test new gear inside and keep the packaging intact before your next adventure.
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Start your return
Open the returns portal and follow the steps to send it back.
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We inspect it
Our goal is to process your return within three to five business days of receiving it.
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You get your refund
We email you once it is processed. Credits can take up to five more business days to post.
Engraved and Mix and Match collars
Every collar we make is made to order, so your dog's collar is one of a kind. Because they are personalized, we cannot accept refunds, returns or exchanges on engraved or custom Mix and Match collars.
Please do not send it backOrdered the wrong size?
Email us within 7 days of delivery and we will send a single use code for 50% off retail (our cost to make it) so you can reorder the right size.
Ordered the wrong item?
Say a traditional collar instead of a Fi collar band. Let us know within 7 days of delivery and we will send a single use code for 50% off the new item.
Reach us at
What we can accept
- New and unused, not altered, washed or damaged
- In the original packaging
- Clean and free of dog hair
- Bought from luckyplusdog.com. For a purchase from one of our Authorized Dealers, please contact that shop about its return policy.
Exchanges
Exchanges are processed as new orders. Start a return for the original item, then place a new order for the size or color you need right away. That way your new gear ships quickly and will not sell out while you wait.
Refunds do not include shipping paid on your original order. When the credit posts depends on your bank or card issuer.
Questions about a return?
We are a small Austin team and we answer every email.